An iconic hotel in the perfect Manhattan location will always maintain tributes to their storied past. But the InterContinental New York Barclay team knows they can't stay there. New technology and innovative methods of attracting event professionals and managing group business will be requirements for maintaining their position as a best-in-class meeting spot. Cvent tools, insights, and technology have become a staple for this dedicated team to continually improve the experience of both planners and guests and keep them returning year after year. Read the full case study to see how this luxury property integrates a full suite of Cvent tools to keep it ahead of the competition.
CHALLENGE
Provide luxury experiences and personalized service in the midst of industry upheaval and changing expectations
SOLUTION
Embrace technology that is adaptable, customizable, and streamlined
RESULTS
Better connections with event professionals and an increase in awarded group business
Using Cvent technology to win new MICE business and increase efficiency
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Redefining luxury by using technology to create a personalized experience for event professionals
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